Refund Policy

Objective and background

Mediation for Families™ is committed to providing the best mediation service in a prompt manner and we aim to accommodate your and the other parties needs.

Unfortunately, when a client cancels without giving adequate notice, it prevents another client from having their case attended to. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

Please note that this Refund Policy should be read with the Mediation Agreement, as agreed to when you engage with us for the purposes of mediation services.

Intake & Assessments

Cancellation Process

We understand situations can arise in which you must cancel your appointment. Due to the limited time slots available due to the demand of our service, we request that you cancel with adequate notice. This allows us to fill that appointment slot.

You may cancel by contacting us by:

phone 1300 LETS CHAT; or

email at inbox@mediationforfamilies.com.au

We require a minimum of 7 days notice for cancellation. Please inform us 7 days prior to your scheduled appointment to notify us of any changes or cancellations.

If no prior notice or the notice given is not provided within 7 days of your scheduled appointment time, you will forfeit the amount paid for the missed appointment.

Rescheduling

A reschedule of an appointment with less than 48 hours notice to us, is deemed as a cancellation and all fees will be forfeited and no refund is due, unless agreed in writing between you and us.

Mediation Conferences

Cancellations

You may cancel by contacting us by:

phone 1300 LETS CHAT; or

email at inbox@mediationforfamilies.com.au

The cancellation fee for a mediation conference is amount paid for the mediation conference. Any advance amounts paid towards documentation of a mediation conference shall be refunded, unless those amounts are used towards any other fees that are payable.

Late Arrivals

Where an attendee arrives, log ons or phones in after the commencement time an additional hourly rate will be charged and invoiced at $440 per hour (charged in 15 minute increments) to the late attendee.

No Shows

A ‘no show’ at a mediation conference by one both parties constitutes a cancellation where all paid fees are forfeited.

Document Review and Drafting Services

You may engage our services to review and or draft documents or to issue certificates, pre or post mediation conference. These could include review of court orders and psychologist reports in addition to drafting of property agreements and parenting plans or the issuance of Section 60 and dispute resolution certificates .

Refunds

Due to the time involved in the review and drafting of documents and certificates we do not offer a refund under any circumstances.

Questions

Mediation for Families™ firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to the practitioner of who has carriage of your matter.

Changes to this Refund Policy

From time to time, it may be necessary for us to revise this Refund Policy or the terms contained within the Mediation Agreement as to how they relate to cancellation fees and refunds. We may notify you about changes to this Refund Policy by posting an updated version on this site.